Security

• What is the difference between Transaction and Login PIN?

  Transaction pin is a 4 digits pin that authorizes the processing of every transaction on the application while Login pin is a 5 digit pin that gives access to your account upon expiration of a session.Popular

• Is my money safe with Mkobo?

  Yes, your money is safe with us. We secure all accounts with the same high-security encryption used by regular banks and we are transparent in all our dealings. In addition to the high security encryption, we offer extra protection by ensuring that every deposit you make into your Mkobo account is insured.Few readers

Account management

• How do I fund my Mkobo Account?

  There are several ways to add money to your Mkobo account: Bank Transfer: You can transfer money to your Mkobo account from any Nigerian bank with your bank app or through internet banking. Card Payment: You can also add money to your upgraded account with a Nigerian debit card. Tap the fund account option on your dashboard and choose the Card option. Payme: You can fund your account by sending a Payme link to othersFew readers

Others

• Card Error/issues

  Kindly refer to this link for card error/issues: https://support.paystack.com/hc/en-us/articles/360018678419?source=search&authtoken=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo5Mzg3NjUyLCJ1c2VyX2lkIjoxMDg5MTYyMDAzMTY0NCwidGlja2V0X2lkIjoyNDAxNDU5LCJjaGFubmVsX2lkIjo2MywidHlwZSI6IlNFQVJDSCIsImV4cCI6MTcwMDIxMDQxMH0.RASNTqXJWz2FDRSLsEhGwuFtIibq1iEg4KsY-Nx8MgFew readers

About Mkobobank

• What differentiates Mkobo from other banks?

  We are a digital bank that offers transparency and promotes fairplay Banking. We operate solely on your phone (with internet connection) and we’ll deliver your debit card to any address in Nigeria.Popular

• Is Mkobo a licensed bank?

  Mkobo Microfinance Bank is licensed by the Central Bank of Nigeria (CBN) and registered with CAC with number RC1234231. All deposits held by Mkobo is insured and protected by Nigeria Deposit Insurance Corporation (NDIC). You can find out more informationFew readers

Common App Issues

• I am unable to onboard successfully

  There are multiple factors that may hinder a successful onboarding process, one of which could be insufficient storage affecting your phone's performance. Here is a step-by-step guide on clearing the cache on your Android device to free up storage and improve performance: Open the Settings app on your Android device. You can usually find it in the app drawer or by swiping down from the top of the screen and tapping the gear icon. Scroll down and tap on "Apps" or "Applications" (the name mayFew readers