FAQs

• Date of Birth Mismatch error during sign up on Mkobo App

  Ensure that the date of birth on your BVN matches the date of birth on your NIN and the date of birth used during the onboarding/sign-up stage. Check the arrangement of the DOB aligns with this format DD/MM/YYYY If the date of birth does not match (for example, if the date of birth on your BVN differs from the date of birth on your NIN and the one used during the signing-up stage), please visit the bank where your BVN was registered/enrolled to correct this discrepancy. Once update isFew readers

• Name mismatch error during sign up on the Mkobo App

  Confirm that the name arrangement on your NIN matches the name arrangement on BVN. That is First name, Middle name, and Last name must be the same (in spelling and arrangement) both on NIN and BVN If the arrangement of your names on your BVN or NIN do not match you will need to visit the bank where BVN was enrolled/registered and make request for name Correction on BVN to match the name on NIN. Once update is confirmed, you can try again.Few readers

• Gender mismatch error during sign up on the Mkobo App

  Check that the gender on your BVN matches gender on NIN and what you entered on the signup form. If there’s a gender mismatch (for instance, if your BVN records your gender as male but the app and NIN, it is captured as female), please visit the bank where you registered for your BVN to correct the error. Once update is confirmed, you can try again.Few readers

Identity Verification

• What do I need to do to upgrade my account?

  You need a valid ID(NIN, Voter’s card, Nigerian Passport, Driver's license), utility bill and passport photographFew readers

• Why do I have to upgrade your account?

  You have to upgrade your account so as to get access to the endless possibilities that Mkobo bank offers.Few readers

Account Creation

• What happens if I no longer have access to the phone number linked to my BVN?

  In a situation, where you no longer have access to the phone number linked to your BVN, kindly contact your bank to update the phone number.Popular

• What do I need to open a Mkobo account?

  To open an account with Mkobo, you must be at least 16 years old, own a BVN, a phone number and an email address or an already existing account number.Popular

• How do I open an account?

  Download Mkobo on Google Play (for Android) or the App Store (for the iPhone) and follow the prompts on your device.Few readers

• Why do I have to add my BVN?

  Your BVN is required to validate your identity and kick against identity theft. This ensures another level of safety for your funds and transactions.Few readers