Question 1

What is cashback?

Accepted Answer

Cashback is a way of rewarding our users for buying airtime and subscribing to data via Mkobo consistently.

Question 2

What is the difference between Transaction and Login PIN?

Accepted Answer

Transaction pin is a 4 digits pin that authorizes the processing of every transaction on the application while Login pin is a 5 digit pin that gives access to your account upon expiration of a session.

Question 3

What is Mtag?

Accepted Answer

It’s a unique id chosen by mkobo users for easy identification. You can send funds to a Mkobo account holder using only their unique Mtag.

Question 4

What differentiates Mkobo from other banks?

Accepted Answer

We are a digital bank that offers transparency and promotes fairplay Banking. We operate solely on your phone _(with internet connection) _and we’ll deliver your debit card to any address in Nigeria.

Question 5

What  happens if I no longer have access to the phone number linked to my BVN?

Accepted Answer

In a situation, where you no longer have access to the phone number linked to your BVN, kindly contact your bank to update the phone number.

Question 6

What do I need to open a Mkobo account?

Accepted Answer

To open an account with Mkobo, you must be at least 16 years old, own a BVN, a phone number and an email address or an already existing account number.

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